Customer Success Partner

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders. In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories. To learn more, visit www.sealedair.com.  

Customer Success Partner

Customer Success Specialist | Customer Experience Representative | Account Management | Order Management

Pay: $23.00–$25.00 per hour
Shift: Morning Shift
Location: Charlotte, NC
Employment Type: Full-Time

About the Role

We are seeking a customer-focused, relationship-driven Customer Success Partner to join our growing Customer Experience team. In this role, you will serve as the primary point of contact for assigned customer accounts, ensuring exceptional service, proactive communication, and long-term customer satisfaction.

The ideal candidate has experience in Customer Success, Customer Service, Account Management, Order Management, Supply Chain Customer Support, or Client Relationship Management and enjoys collaborating with cross-functional teams to deliver outstanding customer experiences.

If you're passionate about building lasting client relationships, improving business processes, and driving customer retention, we'd love to hear from you.

Key Responsibilities

Customer Success & Relationship Management

• Build, develop, and maintain trusted relationships with assigned customer accounts.
• Serve as the primary contact for customer inquiries, requests, and account support.
• Deliver personalized service while ensuring customer expectations are exceeded.
• Manage customer interactions according to established KPIs, SLAs, and company procedures.
• Foster long-term customer loyalty and account growth.

Customer Health Monitoring & Proactive Engagement

• Monitor customer account health, purchasing trends, product usage, and engagement metrics.
• Conduct regular customer check-ins to identify opportunities, risks, or service improvements.
• Proactively address concerns before they impact customer satisfaction.
• Recommend solutions that improve the overall customer experience.

Customer Advocacy & Issue Resolution

• Act as the voice of the customer by collaborating with internal teams including:
  • Sales
  • Supply Chain
  • Marketing
  • Operations
• Resolve customer issues, complaints, and escalations efficiently.
• Perform root cause analysis and recommend process improvements.
• Ensure customers receive timely updates and effective resolutions.

Sales Partnership & Revenue Growth

• Partner closely with Sales to support customer retention and revenue goals.
• Communicate customer insights, purchasing behavior, and account updates.
• Support upselling and cross-selling opportunities.
• Serve as the primary resource for Sales regarding order processing and distribution.
• Participate in meetings focused on customer experience strategy and continuous improvement.

Order Management & Customer Operations

• Manage the complete Order-to-Cash (O2C) process from order entry through fulfillment.
• Process customer orders accurately and efficiently.
• Communicate order updates including:
  • Delivery changes
  • Quantity adjustments
  • Backorders
  • Shipping updates
  • Late order notifications
• Provide required documentation including:
  • Proof of Delivery (POD)
  • Advance Shipping Notices (ASN)
  • Invoices
• Ensure compliance with company policies and operational procedures.
• Support efficient order-to-payment processes.

Reporting & Business Analytics

• Track Customer Success KPIs including:
  • Customer Satisfaction (CSAT)
  • Customer Retention
  • Customer Health Scores
  • Product Adoption
  • Customer Engagement
  • Churn Risk
• Generate reports and communicate findings to internal stakeholders.
• Identify trends and recommend continuous improvement initiatives.

Continuous Improvement

• Participate in organizational change initiatives.
• Recommend improvements to customer processes and internal workflows.
• Keep leadership informed regarding:
  • Customer account performance
  • Product feedback
  • Customer concerns
  • Service opportunities
• Promote a positive customer-first culture.
• Follow all company policies including safety, compliance, and code of conduct requirements.
• Represent the company's Vision, Mission, and Values in every customer interaction.

Required Qualifications

• High School Diploma, GED, or equivalent required.
• Associate's or Bachelor's degree preferred.
• Minimum 2 years of experience in one or more of the following:
  • Customer Success
  • Customer Experience
  • Customer Service
  • Client Services
  • Account Management
  • Inside Sales Support
  • Order Management
  • Supply Chain Customer Service
• Experience managing customer complaints and issue resolution.
• Experience supporting Order-to-Cash (O2C) processes preferred.
• Strong relationship-building and communication skills.
• Excellent problem-solving and analytical abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Comfortable working independently and collaboratively.
• Flexibility to support multiple time zones and holiday schedules.

Preferred Technical Skills

• SAP ERP
• ERP Systems
• Microsoft Office 365
• Microsoft Excel
• Microsoft Outlook
• Microsoft Teams
• CRM platforms
• Customer Success software
• Order Management Systems (OMS)
• Reporting and Analytics
• Data Analysis
• KPI Tracking

Core Competencies

• Customer Success
• Customer Relationship Management
• Customer Retention
• Customer Experience
• Account Management
• Order Processing
• Order Management
• Supply Chain Coordination
• Complaint Resolution
• Client Communication
• Cross-Functional Collaboration
• Business Process Improvement
• Root Cause Analysis
• Time Management
• Problem Solving
• Critical Thinking
• Organizational Skills
• Adaptability
• Attention to Detail
• Professional Communication

Work Environment

• Morning Shift
• Reliable high-speed internet required
• Ability to support North American customers across multiple time zones

Benefits

We offer a competitive compensation package and comprehensive benefits, including:

• Competitive hourly pay ($23.00–$25.00)
• 401(k)
• 401(k) Company Match
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Flexible Spending Account (FSA)
• Paid Time Off (PTO)
• Paid Parental Leave
• Paid Elder Care
• Employee Assistance Program (EAP)
• Employee Discounts
• Tuition Reimbursement
• Professional Development Assistance
• Retirement Plan

Keywords for ATS & AI Search

Customer Success, Customer Success Specialist, Customer Success Partner, Customer Experience, Customer Service Representative, Customer Support Specialist, Client Services, Client Success, Account Manager, Customer Relationship Management, CRM, Order Management, Order Processing, Order-to-Cash (O2C), Supply Chain Support, Sales Support, Customer Retention, Customer Satisfaction, Customer Engagement, Complaint Resolution, Cross-Selling, Upselling, SAP ERP, ERP Systems, Microsoft Office 365, Microsoft Excel, Data Analysis, KPI Reporting, Business Process Improvement, Remote Customer Support, Work From Home, North America, Morning Shift.

Requisition id: 55673 

Relocation: No  

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify,  infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws. 

*Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver’s License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at [email protected]. 

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